Is there a delivery charge? Our Minimum Order Value:
Minimum order £500. England, Scotland, Wales, Northern Ireland and Republic of Ireland.
£40 delivery charge on orders between £500 to £999 from England, Scotland and Wales
Free delivery on orders over £1,000 - England, Scotland, Wales
Northern Ireland and Republic of Ireland & Europe customers to arrange there own transport at own cost.
Can I amend the delivery address for my order?
Yes, please contact the Sales Team 0121 523 8870 immediately to allow for your request to be made in time for dispatch.
Can I add a new delivery address when I order?
Yes, there are two ways to add a new delivery address.
1. If you wish to add an address but do not wish to order to at this time, please use the Contact Us form and ask us to permanently add a new delivery address to your account.
2. If you are in the process of placing an order online, click on ‘Add new address for this order’ and follow the steps below to temporarily add an address. This can be found on the basket page.
- Enter your postcode and click ‘Find Address’ then select the correct address from the drop-down menu.
- Ensure your company name is included; it can be manually entered if it doesn’t show automatically.
- Click the blue ‘Done’ button once complete and check that the new address is displayed as your delivery address.
- After you have updated your delivery date and clicked ‘Update Basket’ and/or ‘Proceed’, you should use the notes box to advise is if you would like to permanently add the delivery address to your account.
Can I collect my order?
Yes. The sales team will contact you to take payment for your order (if pro-forma) and organise delivery or collection. Please state at this time that you would like to collect your order.
Can I specify a named day for delivery?
When ordering online, you will have to choose a week commencing date for your delivery. You can add special notes at the bottom of your order if you wish to request a preferred date. The Sales Team will try their best to fulfil your requirements, please consider busy periods of the year.
Can I track my order/delivery?
If you would like to know the status of your delivery, please contact the Sales Office 0121 523 8870 and our staff will be more than happy to help.
Will there be a delivery note?
Yes. You will receive a delivery note with your order and we recommend that you check your order upon delivery or soon after.
What if I missed the delivery of my order?
If you have missed your delivery, please contact the Sales Team as soon as possible 0121 523 8870.
Missing or incorrect items?
If you have received a delivery with missing or incorrect items, you must always advise us in writing either via email email@example.com then our Admin team will investigate and advise action if due. You will need to provide the following details:
- Account Number
- Order Number
- Product Code & Description
- Missing or Incorrect?
Our delivery and collection services We offer a range of options to enable orders to be fulfilled in a way that suits you.
We at Sovereign Houseware have a dedicated customer service team that meticulously handles your orders quickly and efficiently, with most orders being dispatched within 48 hours of being placed; however, some orders may take up to 72 hours to process. Deliveries are made from Monday – Friday. During weekend and public holidays there are no deliveries.Order Quantity Type:
Sovereign Houseware offers carton and loose quantity orders, depending on the customer type. Retailers can order for carton as well as loose quantity whereas wholesalers can order carton quantity from our depot